Customer Experience
As you might know, Zendesk is a leading customer service software company that provides tools to help businesses improve their customer experience. In the context of Zendesk, customer experience refers to the overall quality of interactions and perceptions that customers have when engaging with a company through various touchpoints, such as support tickets, live chat, phone calls, or self-service option.
Create
meaningful
connections
Meet customers where they are and personalize the experience.
Engaging with customers through their preferred channels and tailoring interactions based on their unique needs are key to providing exceptional customer service. By being accessible, responsive, and leveraging customer data to personalize the experience, businesses can build trust, strengthen relationships, and create satisfied, loyal customers.
Messaging
Personalize conversations across channels
Help Center
Let customers serve themselves.
Ticketing
Track, organize and solve all your tickets.
Voice
Speak directly to customers.
Routing and Intelligence
Send tickets to the best agent for the job.
Workforce Engagement Management
Optimize agent staffing and performance.
Platform
Modify Zendesk to meet your demands.
AI & Automation
Solve customers issues faster with AI.
AI Agents
Automate interactions with AI-powered bots.
Agent Workspace
See your customer data in one place.
Data Privacy
Keep customer safe.
Analytics
Turn data into useful insights.
Quality Assurance
Improve the quality of all interactions.
Integrations
Bring your daily systems into Zendesk
Scale your
service offering
As your company grows, your support needs will evolve. With Zendesk, you have a solution that can adapt and expand alongside your business. Our platform is designed to seamlessly integrate new teams, divisions, and global offices as you scale. Regardless of your company's size, Zendesk's robust security measures ensure that your data and your customers' information remain protected at all times. We provide a flexible, secure foundation for your support operations, enabling you to focus on delivering exceptional customer experiences while we handle the rest.
ARTIFICIAL INTELLIGENCE
Complete your CX with AI
Amaze customers, support your team, and transform your business with Zendesk AI—the complete AI solution for customer experience.
AI-POWERED BOTS
Make room for AI agents
Meet Zendesk AI agents, the most autonomous bots in CX. They know how to work alone and alongside your human agents.
WORKFORCE ENGAGEMENT MANAGEMENT
Maximize team performance
AI-powered Zendesk workforce management and quality assurance optimize team productivity and elevate your service.
Stay flexible through change
You can’t afford to get stuck with software that stays the same. With Zendesk, implement new solutions quickly and add features as you go, all while controlling your total cost