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Customer Experience

As you might know, Zendesk is a leading customer service software company that provides tools to help businesses improve their customer experience. In the context of Zendesk, customer experience refers to the overall quality of interactions and perceptions that customers have when engaging with a company through various touchpoints, such as support tickets, live chat, phone calls, or self-service option.

Create
meaningful
connections

Meet customers where they are and personalize the experience.

 

Engaging with customers through their preferred channels and tailoring interactions based on their unique needs are key to providing exceptional customer service. By being accessible, responsive, and leveraging customer data to personalize the experience, businesses can build trust, strengthen relationships, and create satisfied, loyal customers.

Messaging

Personalize conversations across channels

Help Center

Let customers serve themselves.

Ticketing

Track, organize and solve all your tickets.

Voice

Speak directly to customers.

Routing and Intelligence

Send tickets to the best agent for the job.

Workforce Engagement Management

Optimize agent staffing and performance.

Platform

Modify Zendesk to meet your demands.

AI & Automation

Solve customers issues faster with AI.

AI Agents

Automate interactions with AI-powered bots.

Agent Workspace

See your customer data in one place.

Data Privacy

Keep customer safe.

Analytics

Turn data into useful insights.

Quality Assurance

Improve the quality of all interactions.

Integrations

Bring your daily systems into Zendesk

Scale your
service offering

As your company grows, your support needs will evolve. With Zendesk, you have a solution that can adapt and expand alongside your business. Our platform is designed to seamlessly integrate new teams, divisions, and global offices as you scale. Regardless of your company's size, Zendesk's robust security measures ensure that your data and your customers' information remain protected at all times. We provide a flexible, secure foundation for your support operations, enabling you to focus on delivering exceptional customer experiences while we handle the rest.

ARTIFICIAL INTELLIGENCE
 
Complete your CX with AI

Amaze customers, support your team, and transform your business with Zendesk AI—the complete AI solution for customer experience.

AI-POWERED BOTS
 
Make room for AI agents

Meet Zendesk AI agents, the most autonomous bots in CX. They know how to work alone and alongside your human agents.

WORKFORCE ENGAGEMENT MANAGEMENT
 
Maximize team performance

AI-powered Zendesk workforce management and quality assurance optimize team productivity and elevate your service.

Stay flexible through change

You can’t afford to get stuck with software that stays the same. With Zendesk, implement new solutions quickly and add features as you go, all while controlling your total cost

What Clients Say

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Steven Franklin, Global Health of Customer Service

Zendesk helped us quickly get control once volumes spiked, both in understanding what was happening and in the handling of the queries
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