Intelligent Contact Center
An intelligent contact center using Amazon Connect is a cloud-based customer service solution that leverages artificial intelligence (AI) and machine learning (ML) capabilities to enhance customer experiences and improve contact center efficiency. Amazon Connect is a scalable, pay-as-you-go contact center service provided by Amazon Web Services (AWS)
Accelerate CX innovation at a lower cost
Transform your customer experience (CX) at scale with Amazon Connect, an AI-powered contact center from AWS.
Set up a cloud contact center in just a few clicks and onboard agents to help customers right away
Increase agent productivity with generative AI
Amazon Connect empowers you to deliver personalized, efficient, and proactive experiences across the channels customers prefer. With AI-powered chatbots, you can deliver natural and intuitive self-service experiences in multiple languages that save customers time and effort. Amazon Connect also helps you proactively engage customers at scale with relevant information, like appointment reminders, in their preferred channel.
Reduce costs and improve your contact center metrics with CCaaS leader, Amazon Connect
60%
reduction in call volume
50%
reduction in agent training time
Increase agent productivity with generative AI
Measure, track, and improve performance
Create a seamless omnichannel experience
What Clients Say
Rajiv Sondhi, Vice President for Software Engineering and Digital Technologies
The flexibility of Amazon Connect lets us add new features in weeks instead of the three to six months that our last solution required