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Intelligent Workforce Management
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End team inefficiencies with Zendesk
With Zendesk AI-powered workforce management, forecasting, scheduling agents, and tracking performance are a breeze.
AI-powered staffing forecast
Zendesk analyzes your historical data to predict staffing needs in a given day, month, or season. Cut down on overtime costs and lower wait times.
Why Workforce Management
Workforce management is a set of tools that keep employees and operational systems on track.
Organized employees are good
for business
IMPROVE PRODUCTIVITY
Performance reporting and real-time activity tracking show how agents spend their time, so you can lead a more efficient team.
MANAGE COSTS
AI-powered forecasting shows you exactly how many agents you’ll need, which reduces overtime and scheduling gaps.
PROJECT YOUR TIME
With auto schedule, personalize each team member’s shift, saving time for both managers and agents.
EMPOWER AGENTS
Agents can view every task in advance, and they get in-depth insights into their work. Clarity cements team loyalty.
What Our Clients Say
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