top of page

Intelligent Workforce Management

This is your Services Page. It's a great opportunity to provide information about the services you provide. Double click on the text box to start editing your content and make sure to add all the relevant details you want to share with site visitors.

End team inefficiencies with Zendesk

With Zendesk AI-powered workforce management, forecasting, scheduling agents, and tracking performance are a breeze.

AI-powered staffing forecast
Zendesk analyzes your historical data to predict staffing needs in a given day, month, or season. Cut down on overtime costs and lower wait times.

Why Workforce Management

Workforce management is a set of tools that keep employees and operational systems on track. 

Organized employees are good
for business

benefits-col1-chart-120x120.png
IMPROVE PRODUCTIVITY
Performance reporting and real-time activity tracking show how agents spend their time, so you can lead a more efficient team.
MANAGE COSTS
AI-powered forecasting shows you exactly how many agents you’ll need, which reduces overtime and scheduling gaps.
PROJECT YOUR TIME
With auto schedule, personalize each team member’s shift, saving time for both managers and agents.
EMPOWER AGENTS
Agents can view every task in advance, and they get in-depth insights into their work. Clarity cements team loyalty.

What Our Clients Say

Name, Title

"I'm a testimonial. Click to edit me and add text that says something nice about you and your services. Let your customers review you and tell their friends how great you are."
bottom of page