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Smart.Labs IQ

Smart.Labs IQ is a fully managed intelligent document processing solution for clinical laboratories, powered by Amazon Web Services. It automatically captures, classifies, extracts, and enriches data from medical orders, reducing manual data entry and enabling faster, more accurate processing of patient and medical order information. Smart.Labs IQ is designed to support the unique needs of clinical labs of all sizes, from independent labs to hospital and clinic-based facilities.


Smart.Labs IQ leverages the power of AWS artificial intelligence and machine learning to revolutionize clinical lab order processing. By automating data capture and validation, it empowers labs to reduce errors, accelerate turnaround times, and focus staff on higher-value activities - ultimately leading to better patient care and outcomes

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What we offer ?

Smart.Labs IQ is an intelligent document processing service that automates data capture and validation for clinical laboratories. Smart.Labs IQ enables labs to process orders faster and more accurately, improve operational efficiency, and enhance focus on patient care. 

For Who ?

Smart.Labs IQ is a service designed for clinical laboratories of all types and sizes

Smart.Rx IQ leverages Amazon IDP and AWS serverless products to process prescription data efficiently and securely, adhering to the Well-Architected Framework.

How do we Leverage AWS ?

Financial Benefits
  • Reduced labor costs associated with manual data entry

  • Consumption-based pricing - only pay for what you use

  • Minimal upfront investment and IT support required

  • Improved efficiency and competitiveness

  • Avoidance of costs associated with errors and delays

  • Potential for increased billable volume

  • Better resource allocation for revenue-generating activities

Operational Benefits
  • Reduced manual data entry

  • Faster order processing and improved turnaround times

  • Fewer data entry errors and missing information

  • Automated validation of patient, provider, and payer details

  • Streamlined workflow from order receipt to resulting and billing

  • Reallocation of staff to higher-value tasks

  • Highly scalable and able to handle volume spikes without added staff

Benefits of the Cloud Adoption Framework

By leveraging the AWS Cloud Adoption Framework, Smart.Labs IQ delivers a comprehensive set of benefits across various pillars, enabling clinical laboratories to optimize their operations, improve patient care, and maintain compliance with industry standards.

Business Perspective
  • Focus staff on patient care, not manual data entry: Smart.Labs IQ automates data capture and validation, allowing lab staff to dedicate more time and attention to patient care and other high-value activities.

  • Scale to meet demand and pursue growth opportunities: The scalable nature of the AWS serverless platform enables labs to easily handle increases in order volume and pursue new growth opportunities without being constrained by infrastructure limitations.

  • Gain efficiency to enhance competitiveness and profitability: By streamlining the order processing workflow and reducing errors, Smart.Labs IQ helps labs improve their overall efficiency, making them more competitive in the market and potentially increasing profitability.

People Perspective
  • Improve employee experience with less time spent on tedious manual tasks: Automating data entry tasks reduces the amount of time lab staff spend on repetitive, low-value work, leading to a better overall employee experience and increased job satisfaction.

  • Develop staff for higher-level functions like customer service and quality: With less time required for manual data entry, labs can invest in training and developing their staff for higher-level roles, such as customer service, quality control, and process improvement.

  • Reduce burnout and turnover from manual data entry roles: Monotonous data entry tasks can lead to employee burnout and high turnover rates. By automating these tasks, Smart.Labs IQ helps labs reduce burnout and improve employee retention.

Governance Perspective
  • Enforce data validation and security restrictions systematically: Smart.Labs IQ's automated data validation and security features ensure that labs consistently adhere to governance policies and regulations, reducing the risk of compliance issues.

  • Maintain compliance archive of processed lab orders: The service automatically archives processed lab orders, creating a comprehensive, easily accessible record for compliance and auditing purposes.

  • Integrate with role-based access controls and audit logging: Smart.Labs IQ integrates with AWS security services, enabling labs to implement granular role-based access controls and maintain detailed audit logs of all order processing activities.

Platform Perspective
  • Leverage highly scalable, resilient AWS serverless platform: By building on the AWS serverless platform, Smart.Labs IQ inherits the scalability, resilience, and reliability of AWS, ensuring consistent performance even during peak demand periods.

  • Avoid undifferentiated heavy lifting of infrastructure management: As a fully managed service, Smart.Labs IQ eliminates the need for labs to manage and maintain the underlying infrastructure, allowing them to focus on their core business objectives.

  • Benefit from AWS AI/ML innovations and continuous improvements: Smart.Labs IQ leverages cutting-edge AI and ML services from AWS, such as Amazon Textract and Comprehend Medical, and automatically incorporates updates and improvements to these services over time.

Security Perspective
  • Inherits security benefits of AWS platform: By running on the secure AWS platform, Smart.Labs IQ benefits from the robust security measures and best practices implemented by AWS, such as physical security, network security, and data encryption.

  • Enables automated enforcement of PHI protection best practices: Smart.Labs IQ's automated data handling processes ensure that protected health information (PHI) is consistently managed in accordance with HIPAA and other relevant regulations.

  • Integrates with AWS security services for authentication, authorization, encryption: The service seamlessly integrates with AWS security services, such as Amazon Cognito for user authentication and authorization, and AWS Key Management Service (KMS) for data encryption, providing an additional layer of security.

Operation Perspective
  • Provides dashboard and API for operational visibility: Smart.Labs IQ offers a user-friendly dashboard and API, giving lab administrators real-time visibility into order processing metrics, system performance, and potential issues.

  • Automates infrastructure management tasks: The fully managed nature of Smart.Labs IQ eliminates the need for labs to perform routine infrastructure management tasks, such as software updates, patches, and backups.

  • Enables consumption-based scaling and cost optimization: The AWS serverless architecture allows labs to scale their order processing capacity up or down based on actual consumption, ensuring optimal resource utilization and cost efficiency.

Leveraging AWS Well-Architected Framework

By leveraging these AWS products and services, Smart.Labs IQ can comply with the AWS Well-Architected Framework and deliver a secure, reliable, performant, and cost-effective solution for clinical laboratories.

The core products of the Smart.Labs IQ solution are carefully selected to align with the AWS Well-Architected Framework and serverless architecture principles.

  • Amazon Textract and Amazon Comprehend Medical work together to extract and understand critical information from lab order documents, while AWS Lambda provides serverless compute power to execute processing logic and orchestrate data flow.

  • Amazon S3 serves as a secure and scalable storage repository for raw documents and extracted metadata, while Amazon DynamoDB enables fast and efficient storage and retrieval of structured data.

  • AWS Step Functions plays a vital role in coordinating the end-to-end lab order processing workflow, ensuring seamless integration between services. 

  • Amazon Cognito ensures secure user authentication, authorization, and management, protecting sensitive patient information. These core products collectively enable Smart.Labs IQ to deliver intelligent, automated, and secure document processing capabilities for clinical laboratories.

The Core

Operational Excellence Pillar

  • AWS Lambda: This serverless compute service allows running code without provisioning or managing servers. It automatically scales based on incoming requests, making it ideal for processing lab orders on-demand.

  • Amazon CloudWatch: This monitoring and observability service provides real-time visibility into the performance and health of the Smart.Labs IQ system. It enables setting alarms, tracking logs, and creating dashboards for proactive monitoring.

  • AWS CloudFormation: This service allows the creation and management of infrastructure as code. It enables the consistent and repeatable deployment of the Smart.Labs IQ architecture, ensuring that all resources are provisioned according to best practices.

  • Amazon Cognito: This service provides authentication, authorization, and user management for Smart.Labs IQ. It allows secure access to the application and its resources, ensuring that only authorized users can interact with sensitive data.

  • AWS Key Management Service (KMS): This service enables the creation and management of cryptographic keys used to encrypt data at rest. It ensures that sensitive information, such as PHI, is protected and meets compliance requirements.

  • Amazon Virtual Private Cloud (VPC): This service provides a logically isolated section of the AWS cloud where Smart.Labs IQ resources can be launched. It enables strict control over network access, ensuring that data is protected from unauthorized access.

Security Pillar

Reliability Pillar

  • Amazon Textract: This machine learning service automatically extracts text, handwriting, and structured data from scanned lab order documents. It provides parallel document processing capabilities, ensuring high availability and fault tolerance.

  • Amazon S3: This object storage service provides a highly durable and scalable storage solution for lab order documents and extracted metadata. It automatically replicates data across multiple Availability Zones, ensuring high availability and data integrity.

  • AWS Multi-AZ deployment: By deploying Smart.Labs IQ across multiple Availability Zones, the system can withstand the failure of one or more zones without impacting service availability. This ensures high resilience and fault tolerance.

  • Amazon Textract and Comprehend Medical: These AI services provide optimized machine learning inference capabilities for extracting and understanding medical information from lab orders. They enable efficient and accurate processing of documents at scale.

  • AWS Step Functions: This serverless orchestration service allows the creation of workflows that coordinate multiple AWS services, such as Lambda and Textract. It enables the efficient orchestration of the lab order processing pipeline, ensuring optimal performance.

  • Amazon DynamoDB: This NoSQL database service provides single-digit millisecond performance at any scale. It is ideal for storing and retrieving metadata associated with lab orders, enabling high-performance querying and analysis

Performance Efficiency Pillar

Cost Optimization

  • Serverless architecture: By leveraging AWS serverless services, such as Lambda and Textract, Smart.Labs IQ can automatically scale based on demand. This consumption-based pricing model ensures that labs only pay for the resources they use, optimizing costs.

  • Amazon S3 Intelligent-Tiering: This storage class automatically optimizes storage costs by moving data between access tiers based on usage patterns. It ensures that infrequently accessed lab order documents are stored cost-effectively without sacrificing accessibility.

  • AWS Budgets and Cost Explorer: These cost management tools allow labs to set custom budgets, receive alerts when costs exceed thresholds, and analyze spending patterns. They enable proactive cost monitoring and optimization, ensuring that labs stay within their budgets.

  • AWS Customer Carbon Footprint Tool: Tool for measuring, tracking, and reducing the carbon footprint of AWS usage.

  • AWS Graviton2 Processors: These energy-efficient processors, built on Arm architecture deliver up to 40% better price-performance than comparable x86-based instances, which can lead to reduced energy consumption and carbon footprint.

  • AWS Lambda and Serverless Architecture: By utilizing serverless compute services like AWS Lambda, Smart.Labs IQ can minimize resource consumption by scaling automatically based on demand.

  • Amazon S3 Lifecycle Policies: By implementing S3 Lifecycle policies, Smart.Labs IQ can automatically transition older lab order documents to lower-cost storage tiers. This not only optimizes storage costs but also reduces the environmental impact associated with maintaining data on high-performance storage systems.

  • AWS Auto Scaling: By dynamically scaling resources up and down, the solution can minimize energy consumption during periods of low usage, contributing to a more sustainable infrastructure.

  • AWS CloudWatch and AWS Cost Explorer: By regularly analyzing usage patterns and costs, clinical laboratories can identify opportunities to reduce their environmental impact and operating expenses.

Sustainability Pillar

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